Research and development
For our company is really important to establish the best contracts with the most common book publishers for universities and schools in order to satisfy the following aspects:
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Service
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Delivers in the shortest time
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Last updated tittles
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Customer focus
In the other hand, we also search to take decisions based on our customers information, getting basic information that let us improve our service with:
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Short surveys
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Qualifying our service at the deliver moment
Out R&D plan
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Contract R&D in a independent agencies.
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Invest the 1.4% of our income in research and development
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Keep updated with the publishers in order to get the last tittles and offer them in the shortest time possible to our customers
Research and development audit
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The organization have difficulties with the R&D because we have an external contract with independent agencies.
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We used the outside R&D in order to search cost-effective, the reason is that the organization is basically starting so we have to get good prices.
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Our R&D personnel is not a masive factor in our industry, because we have just two employees until the organization grows, but nevertheless our two employees know the strengths and weaknesses of our organization.
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In terms of R&D resources, they are allocated effectively in our organization, the R&D plan integrates and coordinates the organization, and for a good performance it requires information and experiencie, but our organization is small, in terms that we got just two employees and we are starting from the bottom.
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The organization plans to have a good technology and computers system for the management of the information, in order to offer an excellent online web page and platform for the requests of our customers.
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The basis of our R&D plan is to stablish and effective communication between R&D and our top manager, in order to keep our two employees updated with the organization innovations.
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Our products offers quality and last editions. Our suppliers were chosen with information based on the needs for students in terms of books, offering the most common tittles asked in universities and schools from the best publishers in the market.